Returns & Exchanges
At chicgrl, we want you to love your purchase; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. All returned merchandise must be in its original, unworn condition with tags still attached to qualify for a full refund.
Initiate Your Request
Log into your chicgrl account and visit the 'Order History' section to select the items you wish to return and receive your digital return authorization.
Pack Your Items
Securely place the merchandise in its original packaging, ensuring all original tags and labels are intact to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing